Privacy policy

At Marsofia International, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make purchases, and interact with our services.
Title

Last updated: June 2024 

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Using Personal Information

5. Your Choices

6. Your Rights

7. How We Protect Your Information

1. contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@marsofiainternational.com

2. collecting personal information

I- Personal Information:

  • Name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment information (processed securely via Stripe)

 

II - Usage Information:

  • IP address
  • Browser type and version
  • Pages you visit on our website
  • Date and time of your visit

 

III - Cookies and Tracking Technologies:

  • We use cookies and similar technologies to enhance your experience on our website.

3. sharing personal information

I- Service Providers:

We share your information with trusted third-party service providers (e.g., shipping companies, payment processors) to perform services on our behalf.

 

II- Trustpilot:

We share your name and email address with Trustpilot to invite you to leave a review. Trustpilot is a third-party review platform that helps us collect feedback from our customers.

 

III- Stripe:

We use Stripe to process payments. Your payment information is securely transmitted to Stripe and is subject to Stripe’s privacy policy.

 

IV- Legal Requirements:

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. using personal information

I- Order Processing and Fulfillment:

  • To process and fulfill your orders, including shipping and handling.
  • To send you emails regarding your order status and any issues related to your purchase.

II- Customer Support:

  • To provide customer support and respond to your inquiries.

III- Marketing and Promotions:

  • To send you information about our products, promotions, and updates if you have opted in to receive such communications.

IV- Trustpilot Reviews:

  • To invite you to leave a review of our products and services on Trustpilot. Please note that participation is voluntary, and we will only share your name and email address with Trustpilot for this purpose.

VI- Payment Processing:

  • To securely process your payments via Stripe. We do not store your full payment information on our servers.

VII-Site Improvement:

  • To analyze site usage and improve our website and services.

5. your choices

I- Opt-Out of Marketing Communications:

You can opt-out of receiving marketing emails from us by following the unsubscribe link in the email or by contacting us directly.

 

II-Review and Update Your Information:

You can review and update your personal information by logging into your account on our website or by contacting us.

6. your rights

I- Access:

You have the right to request access to the personal information we hold about you.

 

II-Correction:

You have the right to request correction of any inaccurate or incomplete information.

 

III-Deletion:

You have the right to request the deletion of your personal information, subject to certain conditions.

 

IV-Objection:

You have the right to object to certain processing activities, such as receiving marketing emails.

7. how we protect your information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. This includes using Secure Socket Layer (SSL) technology to encrypt the information you send us.